Orders are usually processed within 1–2 business days. Delivery times vary by location, but typically take 3–7 business days.

Shipping is totally free!

Yes, once your order has shipped, you will receive a tracking link via email.

Yes. You can return items within 14 days of receiving your order, as long as they are unworn, unused, and in original condition.

Please contact our customer support with your order number, and we’ll guide you through the return process.

General Terms & Conditions

1. Overview

These Terms & Conditions apply to all orders placed through the Ironvalley webshop. By accessing our website and purchasing from us, you agree to be bound by these terms.

2. Products

All products are described as accurately as possible. However, slight variations in color or appearance may occur due to screen settings.

3. Prices & Payments

All prices are listed in the applicable currency and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Payments must be completed before orders are processed.

4. Orders

We reserve the right to refuse or cancel any order for any reason, including availability, errors in pricing, or suspected fraud.

5. Liability

Ironvalley is not liable for any indirect or consequential damages resulting from the use of our products.

6. Governing Law

These terms are governed by applicable international consumer laws. Any disputes will be handled in accordance with local regulations.

Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays.

Shipping Destinations

We ship to selected international destinations. Available countries will be displayed at checkout.

Delivery Times

Estimated delivery times vary by location and typically range from 3–7 business days after dispatch. Delays caused by carriers or customs are beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order size.

Tracking

Once your order has been shipped, you will receive a tracking number via email.

Return Policy

Returns

You may return your items within 30 days of receiving your order.

Conditions

Returned items must be:

• Unworn and unused
• In original condition
• With original packaging and tags attached

Items that do not meet these conditions may not be accepted.

How to Return

To start a return, please contact our customer support with your order number. Return instructions will be provided.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, refunds will be processed within as soon as possible using the original payment method.

IRONVALLEY – TERMS & CONDITIONS (UK)

1. Company Information

This website is operated by Ironvalley (“we”, “us”, “our”). These Terms & Conditions apply to all sales made through our online store.

2. Acceptance of Terms

By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

3. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order on this website.

4. Product Information

We take reasonable care to ensure all product descriptions, images, and specifications are accurate. However, slight variations in colour or appearance may occur due to screen settings or manufacturing processes.

All products are subject to availability. We reserve the right to discontinue products at any time without notice.

5. Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable. Shipping costs are calculated separately and shown at checkout.

We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price.

Payment must be completed in full before an order is accepted.

6. Order Acceptance

An order confirmation email does not constitute acceptance of your order. A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

• Product availability
• Errors in pricing or product information
• Suspected fraudulent activity

SHIPPING POLICY (UK)

7. Processing Time

Orders are processed within 1–2 business days, excluding weekends and UK public holidays.

8. Delivery Areas

We deliver within the United Kingdom. International shipping availability will be clearly stated at checkout where applicable.

9. Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Ironvalley is not liable for delays caused by courier services, customs clearance, strikes, or events beyond our reasonable control.

10. Risk & Ownership

Risk of loss or damage passes to you upon delivery of the goods to the address provided. Ownership of the goods transfers once full payment has been received.

11. Failed Deliveries

If a delivery fails due to incorrect address details or refusal of delivery, we reserve the right to charge additional delivery costs or deduct these from any refund issued.

RETURNS & CANCELLATION POLICY (UK)

12. Right to Cancel (Cooling-Off Period)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods, without providing a reason.

To exercise this right, you must notify us in writing before the cancellation period expires.

13. Return Conditions

Returned items must:

• Be unworn, unused, and unwashed
• Be in original condition
• Include original packaging and tags

We reserve the right to refuse returns that do not meet these conditions.

14. Return Process

Customers must contact us before returning any items. Returns sent without prior notification may not be accepted.

15. Return Shipping Costs

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

16. Refunds

Once returned items are received and inspected, refunds will be processed within 14 days, using the original payment method.

We may deduct an amount from the refund if the goods show signs of handling beyond what is necessary to establish their nature or condition.

17. Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015. Please notify us within a reasonable time after receiving the goods.